Sickness, Snowdays Bump Wait Time to an Hour at Danvers Registry Monday
Some drivers at the Registry of Motor Vehicles in Danvers waited as long as an hour because of staff shortages due to sickness and snowdays at schools.
A combination of sickness and snowdays boosted the wait time at the Registry of Motor Vehicle branch in Danvers to the longest waits in the state earlier this week.
On Twitter, several users complained on Monday that just one of eight windows was open at the Registry branch inside Liberty Tree Mall.
The aftermath of the blizzard combined to cause 3 of the 11 employees in Danvers to be out on Monday because of school closings, power outages and difficult driving conditions, said Registry of Motor Vehicles spokeswoman Sara Lavoie.
Lavoie said there was more than just one window open and that three to four windows were kept open.
"Wait times spiked because of the low staffing level (Monday)," Lavoie said. "Customers were waiting for approximately 55-60 minutes to perform licensing and registration transactions."
At one point, Danvers had the longest wait time of of any Registry branch in the state.
Lavoie pointed drivers to the Registry's new website that has been redesigned and is more user friendly where many transactions can be done online and without a trip to the branch.